Blog

November 12th, 2014

BusinessValue_Nov10_CBusinesses in different industries often have unique needs when it comes to the technical systems they integrate. One system however is universal in that every business needs it: The phone system. If your business is looking for a new communications set-up you will quickly find a wealth of options out there. Here are tips you can follow to make sure that you get the best system for your business.

1. Know the types of systems out there

Phone systems, as with many other types of technology, have evolved and changed drastically from the traditional phones that we are all familiar with. As a result, it pays to be aware of the four main types of phone systems available for small to medium businesses:
  • Key systems - These systems are commonly found in many older small businesses as they were designed for up to 40 users. Typically, a Key system offers businesses basic features like hold, line switching, line management, etc.
  • PBX - Private Branch Exchange, is private phone networking technology that enables businesses to manage up to hundreds of phone lines and numbers. PBX is usually employed by larger businesses who need multiple phone lines and the ability to network offices together.
  • Hosted PBX - These are PBX systems that are managed and hosted by a provider. The system itself is usually housed offsite, which means less up-front investment for the company.
  • Centrex - These are specific business features and packages developed for your business by a major telecommunications provider which are usually added onto your monthly phone bill.
Generally speaking, these four types of phone systems are available in two ways:
  1. Analog - Traditional landline phone systems offered by phone companies, commonly referred to as PSTN (Public Switched Telephone Network). Analog is familiar to many business owners as it uses existing lines strung by telephone companies.
  2. Digital - Newer phone systems that use network connections to transmit voice communication. The most common of these systems is VoIP (Voice over Internet Protocol).
While there are four main systems, the increasingly popular adoption of digital systems like VoIP has led to Key and PBX systems essentially merging together into one platform. Some providers however do offer scaled down versions of PBX over network connections that they refer to as Key systems.

2. Consider these four questions

As you are looking for a new system? If so, it might be a good idea to ask yourself the following questions:
  1. How many lines and phones will I need? This will likely be one of the first questions a vendor will ask when you start looking for a new system. Take some time to think how many phone lines you will need. For example, will you need one for every employee? Or will a line for every major office or department be enough? You will quickly find that some teams won't need lines at all, while others will need one for every person.
  2. How much do I want to manage this system? If you want to have complete control over every line, the supporting systems, and the hardware itself, then going for a hosted solution may not be the best of ideas. On the other hand, if you are looking for a solution that is simple to manage for you, then hosted or managed solutions might be the answer.
  3. How fast will my business grow? If you are expanding quickly, then you will need a system that can develop with you. Many landline systems require technicians to install new lines which can take time, so businesses that are growing quickly may benefit more from digital systems.
  4. What other equipment will I be using? This is important to know before you talk to vendors because some systems may not work well with existing technology, or other systems you may be using. If you make a list, vendors can then help you quickly find a system that is compatible with your other equipment.

3. Ask your users what features they need

Before looking for a new phone system, you should ask the people who will be using the system what features they need in order to do their jobs to the best of their ability. Some teams may need wireless devices in order to better talk to customers, while others might find video conferencing worthwhile; others still may need a more unified communications platform, including text and instant messages.
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November 11th, 2014

Facebook_Nov10_CChange is a constant process with Facebook and most of the time it's for the better. Earlier this year, the social media company announced some pretty big changes to the Graph algorithm that powers search results. One of the more important changes companies with Facebook Pages need to know about centers around the way Likes can be used. In short: forcing people to Like your Page to gain access to content - a practice called Like-gating - is no longer tolerated.

Like-gates to be left open

In the past, it was a fairly common trend for businesses with Facebook Pages to limit the access followers had to their Pages or other information and campaigns. One of the most popular examples of this is if having to Like a company to enter a contest with them.
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November 6th, 2014

BusinessValue_Nov03_CAny business owner knows that technology is constantly evolving. It really feels as if a new system or device is being introduced on a daily basis. This fast-paced development has subsequently forced IT teams to also move quickly to keep up. IT can now be divided into three main areas, all of which businesses should be investing in.

1. Commodity-oriented IT

IT is made up of systems that support day-to-day operations, so it is essential that you invest in this area because it is what supports your core business practices. Without proper investment, your employees may not be able to carry out their tasks adequately. Commodity IT is essential but it does not bring increased value to your company. Sure, implementing a new email system could save money but it does not directly lead to increased profits.
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November 6th, 2014

BI_Nov03_CBusinesses who are looking to increase or encourage customer and employee interaction, while simultaneously boosting the quality and amount of data collected, have a number of options at their disposal. One of the increasingly popular choices is called gamification. Here is a quick overview of the process and how some small businesses have implemented it.

What is gamification?

It's human nature to be competitive, and many of us exercise this nature by playing games. Be it team sports, board games, video games, or even office-related games, many of us partake in some form of game on a regular basis. Gamification is the incorporation of game elements, such as points, rules of play, competition, etc. into business-related processes.
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October 31st, 2014

Security_Oct27_CAny business with Internet-based systems should be taking the appropriate steps to ensure that their activities and information are secure from the ever-expanding number of online threats. This can be tough, especially for businesses who operate almost exclusively online. To help, here are five tips that can help keep your online activities safe from attacks.

1. Use two-factor authentication whenever possible

Two-factor authentication, or two-step authentication as it is also known, is the idea of using two pieces of information to log into accounts: Your usual password and a code that is usually sent to a mobile device or generated by a code generator.
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Topic Security
October 30th, 2014

Hardware_Oct27_CTechnology is an integral part of any business. The problem with this is technology ages and eventually needs to be replaced. Because of the sheer amount of new systems and hardware components being introduced on a daily basis, it can be confusing to work out whether you should upgrade or not. To help, here are five signs that might want to consider updating your business's hardware.

1. Replacement parts are difficult to find

Computers, servers, and even mobile devices are made up of a number of different parts of hardware that rely on other parts in order to operate properly. If one breaks down, there is a good chance that the whole system will stop working.
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Topic Hardware
October 29th, 2014

BCP_Oct27_CBusinesses of all sizes should take the time to implement business continuity plans if they want their business to survive a potential disaster. In order to do this, you need technology to support your plans. Even businesses with plans in place need to replace their technology eventually. The issue is how you know when to do this. To help, here are five tips that can signify when new technology is needed.

1. New technology and systems offer increased resilience

When it comes to continuity and the systems supporting it, businesses need to ensure that they are resilient. This means implementing hardened systems that will remain working in adverse environments; systems like UPS (uninterruptible power supplies), etc., so that should a disaster occur services will still be available.
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October 29th, 2014

phishing4LogMeIn is warning users to be on the lookout for malicious emails being sent by hackers.
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Topic Security
October 22nd, 2014

SocialMedia_Oct20_CSocial media, for many companies, has become an integral part of their overall marketing strategy. In order to be successful with your social marketing initiatives, you need to develop content that users will share. This is easier said than done though, especially when it comes to selecting the type of content to develop. Here are five types of popular content that should be shared.

1. Selfies

The 2013 "word of the year", according to the Oxford English Dictionary, has become so popular it's no mean feat to avoid it these days. Truth be told, the selfie is popular for a reason: It is a quick way to get people to engage with your content.
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Topic Social Media
October 16th, 2014

VoIP_Oct13_CThere are a number of popular communication systems that a company can implement, with one of the most well know being VoIP. While VoIP is popular, there are a wide number of providers and services, and it can be difficult to know which one to choose. One factor you should look at when considering a new VoIP provider is their QoS, or Quality of Service.

What is QoS?

When you hear VoIP providers or IT experts talking about Quality of Service what they are referring to is the overall performance of a VoIP system or network. This performance is usually measured by what the end-users think of as the system's performance and by looking at other statistics like bandwidth use, transmission (call) delay, error rates, etc.

Why is it important?

QoS is not just used for VoIP systems, in fact it has been something even traditional phone providers strive for. Think back to your original landline service, chances are that 99% of the time call quality was perfect, or near perfect. This is because traditional phone network providers invested in physical networks and connections that offer high QoS, all of the time. If you switch from one provider to another, there is a good chance that quality doesn't change.
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Topic VoIP General